Official Complaints Procedure


As soon as possible after the completion of any work, inspect the work to ensure everything has been carried out to our usual high standards.

We always endeavour to deliver the best products and customer service for our customers. However, we understand that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, follow our complaints procedure below and we will respond promptly to ensure complete satisfaction.

Please contact us as soon as you can to allow us to resolve any problems as soon as possible.

It's usually quicker to call or email, please call us on 01698 331111 or email us at info@clydewindows.com

You can also write to us:

Clyde Windows & Construction Ltd

Block 2, Unit 9-10 Hindsland Road,
Larkhall Industrial Estate,
Larkhall,
ML9 2PA

Where possible we aim to offer a route to resolution at first point of contact or within 24 hours where possible, if you are not fully satisfied with our response you can raise an official complaint.

You must speak with one of our complaint handlers who will acknowledge your complaint in writing within 7 days, we will fully investigate your complaint and return our findings and where justified offer a resolution with 28 days. 

If we do not uphold your complaint Clyde Windows and Construction will send you a letter of deadlock

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.

For more information about the ombudsman service please click here