Shipping & Returns

Shipping & Returns

 

Q. How can I track my parcel?

 

Currently, your order will show as three possible statuses; In Processing, Shipped or Cancelled. However, we can provide additional information at anytime by telephone or email.

 

Q. How will you ship my order?

 

A.All deliveries are made from Clyde Windows & Construction Lanarkshire, via Parcel Monkey Courier Service

 

Parcel Monkey Courier Service

 

All parcels dispatched with Parcel Monkey will be delivered Monday to Friday 9.00am-5.30pm and will require a signature upon delivery. This however will not apply to Bank Holidays. Please kindly ensure that there will be someone to sign for the parcel at the delivery address. In the event no one is available to sign, Parcel Monkey will leave a card for you to contact them and arrange a more convenient date for redelivery.

 

Important

 

* It is the customers responsibility to ensure good have been received in good condition. Any damage must be reported to the driver at the time and you should mark the delivery reiept with goods damages.

 

* If you are not given reasonable time to inspect your item you must sign and mark items unchecked.

 

Unfortunately we are unable to change the delivery address once the order has been processed. Changes of address will need to be made directly with Parcel Monkey.

 

We cannot accept responsibility for parcels that Parcel Monkey have been unable to deliver, nor parcels which have been left without a signature at your request. We always recommend that you provide us with a business address for deliveries, as there is always likely to be someone who can sign on your behalf.

 

We are unable to deliver to PO BOX numbers.

 

Q. How much does delivery cost?

 

A. Delivery to mainland UK is approx £70.00. Quotes can be provided for delivery to the Highlands & Islands upon request.

 

Q. Can I specify a day for delivery?

 

A.Unfortunately, we cannot specify an exact delivery date but we do advise that you call customer services if your order is urgent, so we can speed up the process wherever possible.

 

Q. When will my order be dispatched?

A.Orders are usually dispatched in 7 working days. Please note that we are not open on Bank Holidays. During busy periods such as Sale time, Valentines, Mothers Day, Fathers Day and Christmas, orders will be dispatched within 7-10 working days.